Last updated: 13/11/2024

1. Introduction

At Friars Court Leisure Activities Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.friarscourt.com (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, telephone number, postal address.
  • Log Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
  • Cookies and Tracking Technologies: Information collected through cookies and similar tracking technologies to enhance user experience.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Maintain Our Service: Ensuring the website functions correctly and providing the services you request.
  • To Manage Accounts and Records: Administering your account and keeping our records up to date.
  • To Communicate With You: Informing you about news, events, activities, and services that may interest you.
  • To Manage Employees and Volunteers: Handling employment and volunteer-related matters.
  • To Comply With Legal Obligations: Fulfilling our legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific purposes.
  • Contractual Necessity: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligations: Compliance with legal and regulatory obligations.
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights.

5. Sharing Your Personal Data

We treat your personal data as confidential and will not share it with third parties except in the following circumstances:

  • Service Providers: Trusted third-party companies who assist us in operating our website and providing our services, bound by confidentiality agreements.
  • Legal Requirements: When disclosure is necessary to comply with legal obligations or in response to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria for determining retention periods include:

  • Legal Obligations: As required by law or regulation.
  • Dispute Resolution: As needed to resolve disputes or enforce agreements.
  • Business Needs: To maintain accurate business and financial records.

7. Your Rights Under GDPR

You have the following data protection rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data when it’s no longer necessary.
  • Restriction: Request limitation of processing under certain circumstances.
  • Data Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.
  • Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are not complying with data protection laws.

8. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Service may not function properly without cookies.